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Customer Support


Context Help

If you lose your way inside our Control Panel, the first thing you should do is press the Help button, which is present on each page. A popup will appear. It offers in-depth information about all the actions that you can carry out on that particular page. Each pop-up window shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast collection of instructional videos illustrating how to use our Control Panel. They're shot for those of you who would like to see how things are being done instead of just reading articles. In this way, anyone can quickly become familiar with our hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't find the solution you are looking for, have a gaze at our comprehensive FAQ database, which covers questions asked by actual persons and provides real solutions. We constantly "revamp" our FAQ section with new entries in order to encompass all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the FAQ section either, we have a great team of technical support engineers available 24-7-365 and ready to assist you with any question. Each trouble ticket you submit will be replied to in less than one hour (the average response time is only twenty minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 46585

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com